Return Policy
Right of withdrawal — 14 days
In accordance with the law, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to provide a justification.
Return conditions
- The bottle must be unopened and in its original packaging
- The return must be initiated within 14 days of receipt
- Return shipping costs are the responsibility of the customer
How to initiate a return
- Contact us via our contact form, specifying your order number and the reason for the return
- We will send you return instructions within 48 hours
- Send the product back to the indicated address
- Upon receipt and inspection, the refund is processed within 14 days to your original payment method
Damaged or incorrect products
If you receive a product that is damaged or does not correspond to your order, contact us immediately with photos. We will cover the return costs in this case and send you the correct product or provide a full refund.
Exceptions
Opened products cannot be returned for hygiene reasons, unless there is a proven product defect.